This policy explains refunds and cancellations for Syntroply subscriptions, operated by Jason van Alphen (sole trader), Rua 5 de Outubro, 19, 7630-452 São Luís, Odemira, Portugal, NIF 325171548. Payments and refunds are handled by our Merchant of Record, Paddle (Paddle.com Market Limited and affiliates).
1. Free tier and free trial
- The free tier requires no payment.
- Where a free trial is offered, you are not charged during the trial. Yearly Plus and Professional plans include a 7-day free trial. If you cancel before the trial ends, you pay nothing. If you do not cancel, your paid subscription begins and the applicable fee is charged. Monthly plans are charged when you subscribe.
2. Money-back guarantee
We offer a 7-day money-back guarantee on your first subscription payment. If you are not satisfied, contact us within 7 days of that first charge and we will arrange a full refund of that payment.
3. EU/EEA right of withdrawal
If you are a consumer in the EU/EEA, you have a statutory right to withdraw from a digital services purchase within 14 days. Where you ask us to start the service immediately, you may be asked to acknowledge that your right of withdrawal ends once the service has been fully performed; where it has only partly been performed, a proportionate charge may apply. This statutory right is in addition to the guarantee in section 2.
4. Cancellation and renewals
You can cancel at any time from your account or by contacting us. On cancellation, your subscription remains active until the end of the current paid period, after which it will not renew. We do not provide pro-rata refunds for the unused part of a billing period after the money-back window has passed, except where required by law.
5. How to request a refund
Email mail@jasonvanalphen.com with your account email and purchase details, or contact Paddle directly using the receipt you received. Approved refunds are processed by Paddle to your original payment method; timing depends on your bank/card provider.
6. Exceptions
Refunds may not be available where there is evidence of fraud, abuse of the money-back guarantee (e.g. repeated refund requests), or breach of our Terms of Use. Nothing in this policy limits your mandatory statutory consumer rights.
7. Contact
Jason van Alphen — mail@jasonvanalphen.com — Rua 5 de Outubro, 19, 7630-452 São Luís, Odemira, Portugal
This policy is a working draft. The refund window and trial terms here match the yearly 7-day free trial and the 7-day money-back guarantee on the first charge. Have it reviewed by a qualified professional.